Exploring Barcelona Smart Tourism through a Digital Transformation Lens

The evolution of urban tourism is increasingly shaped by digital technologies, with cities around the world embracing innovative models and digital transformation to enhance visitor experiences. Digital transformation refers to the integration of digital technologies into all aspects of an organization’s operations, fundamentally altering how it operates and delivers value to customers (Westerman et al., 2011). In the tourism context, digital transformation encompasses the adoption of innovative technologies to enhance the tourist experience, streamline operations, and drive sustainable growth. Building upon foundational studies by scholars such as Buhalis and Amaranggana (2014) and Gretzel et al. (2015) about smart tourism platforms and destinations, this blog explores a theoretical framework for understanding the key elements of smart tourism through a digital transformation lens. The elements of connectivity, data analytics, personalization, and sustainability are drawn from the Barcelona Smart Tourism Platform, reflecting a holistic approach to digital transformation in tourism.

Connectivity serves as the backbone of the digital transformation, enabling the integration of tourists, service providers, and city authorities, which is in line with the vision outlined by Law et al. (2016). Digital connectivity is a means of creating a cohesive ecosystem where information flows freely and efficiently. This connectivity manifests through various channels, including Wi-Fi hotspots, mobile apps, and digital signage, enabling tourists to access information, make bookings, etc. Moreover, by integrating disparate systems and stakeholders, connectivity enhances collaboration and coordination, fostering a more integrated approach to destination management.

Data analytics enables the city to gain actionable insights from the massive amount of data generated by tourist interactions. Drawing on methodologies outlined by Xiang et al. (2017) and Gretzel et al. (2015), Barcelona employs advanced analytics techniques to analyse visitor behaviour, preferences, and trends. This data-driven approach empowers the city to make informed decisions thereby optimizing the tourism experience, and enables stakeholders to tailor offerings, optimize resource allocation, and anticipate demand, thereby maximizing satisfaction and operational efficiency.

Personalization allows a fit to the individual needs and preferences of tourists (Wang et al., 2017). As Gretzel et al. (2021) noted the importance of techniques, Barcelona leverages AI-driven algorithms to customize offerings and recommendations for each visitor. From personalized itineraries to targeted promotions, this personalized approach enhances visitor satisfaction and fosters deeper engagement with the destination.

Sustainability of Barcelona is in line with principles outlined by Niñerola (2019), Barcelona integrates sustainability across all aspects of the visitor experience, from transportation to accommodation to attractions. This encompasses initiatives such as promoting eco-friendly modes of transportation, reducing waste through recycling programs, and supporting local communities through responsible tourism practices.

As echoed by scholars such as Buhalis (2020) and Gretzel (2021), Barcelona is creating smarter, more sustainable destinations through technology, exemplifying the potential of digital innovation in sustainable tourism by integrating connectivity, data analytics, personalization and sustainability. As cities around the world navigate the complexities of urban tourism in the digital age, the Barcelona Tourism Platform offers a good example, and a framework that others working in smart tourism can utilize.


An Adapted Digital-Transformation-for-Development Organisational Strategy Framework

What issues should shape organisational digital-transformation-for-development (DX4D) strategy?

One way to answer this is through adaptation of one of the most widely-cited guides to digital transformation strategy, the Digital Transformation Framework[i].  The Framework provides a series of strategic questions that managers “have to address when embarking on digital transformation”, divided into four areas: use of technologies, change in value creation, structural changes, and finance.  They do not per se constitute a strategy, and nor should they be seen as exhaustive but they provide a frame for digital transformation strategy.

These questions derive from experiences of German private sector media companies, and so have been adapted below to make them more relevant to the context of development organisations.  We start with an adapted definition of strategy itself:

A digital transformation strategy signposts the way toward digital transformation and guides managers through the transformation process resulting from the integration and use of digital technologies. A digital transformation strategy impacts an organisation more comprehensively than an IT strategy and addresses potential effects on interactions across organisational borders with clients, collaborators and suppliers

DX4D Organisational Strategy Framework

1. Use of Technologies

Involves assessment of the role of ICTs and of the IT/ICT department in the organisation.

Question Strategic Options Description
1a. How significant is your organisation’s ICT to achieving strategic goals? Enabler ICT is an enabler of strategic goals
Supporter ICT is seen as a support function to reach strategic goals
1b. How ambitious is your organisation’s approach to new digital technologies? Innovator The organisation is at the forefront of innovating new technologies
Early adopter The organisation actively looks for opportunities to implement new technologies
Follower The organisation relies on well-established solutions

2. Changes in Value Creation

Involves assessment of the way in which digital technologies alter the organisation’s core business model[ii].

Question Strategic Options Description
2a. How is digital tech used in external client engagement and delivery? Enhanced External-facing systems are fully digitalised
Extended External-facing systems’ data structures and work processes are redesigned and optimised through use of digital
Redefined External-facing systems are creating new sources of value for clients through use of digital
2b. How is digital tech used in the organisation’s internal systems? Optimised Internal-facing systems are fully digitalised
Integrated Internal-facing systems are fully digitally-integrated
Leveraged New sources of value are leveraged from the data available within integrated organisational systems

3. Structural Changes

Involves assessment of the implications of transformation of organisational structures.

Question Strategic Options Description
3a. Who is in charge of digital transformation? Organisational CEO Overall Chief Executive Officer
Organisational CDO Overall Chief Digital Officer
Organisational CIO/CITO Overall Chief Information/IT Officer
Departmental head Head of individual department or function within the organisation
3b. Do you plan to integrate new operations/business models into existing structures or create a new entity? Integrated Digital operations for new business models will be fully-integrated into the organisation’s current structures
Separated Digital operations for new business models will be implemented separate from the existing core organisation
3c. What type of operational changes do you expect? Services and products New organisational services and (if relevant) products
Business processes New / improved business processes
Skills New skills because of digital and other changes
3d. How will any new competencies be acquired? Internally Relying on existing resources
Partnership Fostered via links with external partners
External sourcing Sourcing additional competencies from outside

4. Finance

Involves assessment of the pressures and financial resources that digital transformation will entail.

Question Strategic Options Description
4a. How strong are financial and other pressures for change? Low Core activities are subject to few external pressures for change
Medium Core activities are sustainable but subject to external pressures for change
High Current core activities are not sustainable due to external pressures for change
4b. How will your organisation finance digital transformation? Internal From existing internal funds
External Additional external funding will be required

As noted, this is not an exhaustive list and revision suggestions are welcome, but this can be at least a relevant starting point for organisational DX4D strategy.

Image source: Digital Transformation Vectors by Vecteezy


[i] Hess, T., Matt, C., Benlian, A., & Wiesböck, F. (2016). Options for formulating a digital transformation strategy. MIS Quarterly Executive15(2), republished as Hess, T., Matt, C., Benlian, A., & Wiesböck, F. (2020). Options for formulating a digital transformation strategy in: Strategic Information Management, R.D. Galliers, D.E. Leidner & B. Simeonova (eds), Routledge, New York, NY, 151-173.

[ii] Adapted from ideas in: Collins, K. (2018) Strategy, leadership and team building. In: Transformational Leadership and Not for Profits and Social Enterprises. Wiltshire, K., Malhotra, A., Axelsen, M. (eds.) Routledge, London, 239-263.

What are the moral consequences of digital platforms ?

Digital platforms, surveillance and processes of demoralization https://doi.org/10.1177/02683962231208215

In 2021 I curated a special section in Information Systems Journal on digital platforms and development.  A notable omission in that special issue was coverage of morality and digital platforms. It is this gap in the literature that I attempt to address with my colleagues Sung Hwan Chai, Robert Scapens and Chunlei Yang in a recently published paper in the Journal of Information Technology. The paper is titled Digital platforms, surveillance and processes of demoralization.   In this paper we draw on the eminent sociologist Zygmunt Bauman.  Bauman was until his death in 2017 Professor of Sociology at Leeds University, UK.  His work extends to 57 books and over 100 articles on the themes of globalisation, liquid modernity and morality.

Bauman’s work is considered seminal in sociology and has been discussed and applied in many other disciplines. Our interest in Bauman’s work on morality was stimulated by the findings of our research as they unfolded in our ethnographic fieldwork. We were also influenced by previous applications of Bauman’s thought in management particularly by Stuart Clegg and also in information systems scholarship by Suprateek Sarker  and colleagues.   

A paper by Tommy Jensen in Journal of Business Ethics gave us a usable framework to perform the work of applying Bauman’s concepts to our field data.

Our paper concerns the case of a resort hotel in Vietnam that implemented digital platforms. Once instance of implementation was intentional – a “front door” entry – following a senior management decision to introduce a performance management platform “Medallia”.  However, other platforms entered informally via the “back door” without any planning or management oversight. For instance, WhatsApp and Tripadvisor entered regular use by hotel staff as a result of informal “back door” means. The paper expands on this but the following gives a taster of what happened in one of the “back door” implementations.

The story of the informal “back door” implementation of WhatsApp started in the domain of golf cart transport for  the hotel guests. Golf carts transported guests around the large hotel site that stretches across several km of beachside to their holiday beach huts etc.  These journeys were booked and coordinated by wireless walkie talkies which over time ran out of capacity as the restricted available channels became overcrowded.  Guests became frustrated by waiting, so out of necessity, drivers started to use their smartphones and WhatsApp to coordinate trips.  Before this incident, smartphone use at work by hotel staff was strictly prohibited.  

Hotel management allowed this rule bending out of necessity to satisfy guests and over time smartphone and WhatsApp use quickly spread organically to other staff and management in all areas of the hotel.  Chat forums were set up that were sectioned into several different areas of interest.  At the same time, Tripadvisor was gaining prominence for performance evaluation in the hotel and staff and management monitored customer reviews.  We were fortunate to be present in the hotel at the time of this critical incident and already engaged in a period of ethnographic study.  This turn of events allowed us to observe how the smartphones and various platforms were spreading and being used by staff and management. 

What we found was surprising. Although we did not have Bauman’s morality concepts in mind at the time when we were in the hotel, the morality of platforms turned out to be a very significant theme. Here is a taster of what is contained in the paper where we recount several episodes that show the different facets of platforms and morality using Bauman’s concepts as a lens. 

One of the episodes tells a story that started with an interview about the use of platforms in service quality.  The interview took place with a manager in the hotel restaurant.  During the interview, to demonstrate her point about how she was using WhatsApp for service quality purposes, the manager looked around the restaurant and noticed that an “afternoon tea” (an elaborate tray of drinks, cakes and pastries) had been left uneaten by guests who had already departed.  The manager proceeded to take a photo of the uneaten food and immediately uploaded the image to the main WhatsApp group for all hotel staff. The manager accompanied the image with a request for comments on why the food had been left uneaten by the guests.  While we were sat at the table, hotel staff on WhatsApp quickly responded to the image  and request for explanation.  Firstly, we were surprised at the speed of the replies that started almost immediately after the manager had posted the image.  Then the comments rolled in which were visible to all. We were surprised at the increasingly vitriolic tone of the comments that rallied around accusations of incompetence and lack of care of the kitchen / waiting staff. It seemed that individuals were trying to outdo each other in their comments and accusations towards the catering staff.  We were struck by how humiliated the catering staff must have felt being publicly shamed without any opportunity to put their side of the story.

To make sense of what we had observed, in the paper we theorise the episode with Bauman’s concepts of morality in mind.  For instance, the WhatsApp platform provided conditions of effacement of face, the individuals posting on WhatApp were physically distanced and unable to meet and see the kitchen staff.  Therefore, what Bauman refers to as moral impulse was suspended.  The catering staff were dehumanised and reduced to sets of traits by the WhatsApp community posting the increasingly critical comments.  Furthermore, the comments appeared to show a focus on the technical (ie. service to customers) over moral (ie. caring for the humiliation of the catering staff).  Milgram’s electroshock experiment helps explain the behaviour.  In this experiment, students were asked to deliver a punishment (i.e., electroshocks) to another person (a hired actor) in order to study how it affected learning. Milgram found that individuals who gradually become absorbed by technological aspects of the task at hand, how this task could best be technically solved and carried out, pay lesser and lesser attention to consequences other than those belonging to the technological realm of action.   

Returning to our interview in the hotel restaurant, the manager told us she felt proud of the critical comments and how individuals were posting on WhatApp. This, she said, represented the service culture in the hotel.  However, we theorise in the paper how WhatsApp created synoptic surveillance (workers watching each other) who were responding rapidly based on their  fear of not being noticed and desire for others to see them. The individuals on WhatsApp could not easily observe how their actions affected the catering staff, a feature when viewed through the lens of Bauman’s morality concepts, dehumanizes them. These individuals posting on WhatsApp had come to equate the manner in which they perceive responsible actions with acting in accordance with organizational rules and demands of the service culture. Consequently, again drawing on Bauman, these individuals appeared to feel excluded from the authorship of their acts and no longer bear full, undivided responsibility for the consequences on the catering staff.

Much has been written about digital platforms from a management perspective but our understanding of the potential negative moral consequences is limited.  In the paper, we explain a number of episodes of this type also theorised using Bauman’s lens on morality.  This builds an argument derived from Bauman that suggests digital platforms have the potential to foster a state of moral ambivalence

I encourage you to read the full paper to get a sense of the completeness of Bauman’s treatise, it makes for compelling reading. Overall, we hope subsequent researchers will see value in applying Bauman’s concepts as a theoretical frame to make sense of the implications of digital platforms in various domains of application.     

X-Washing: When “Digital Transformation” Isn’t Digital Transformation

When is “digital transformation” not digital transformation?

Answer: when it’s just the same as mainstream digitalisation.

We’ve recently produced a set of 13 principles for digital-transformation-for-development (DX4D) research and consulting, but a key essence is that transformation is special and different.  Digital transformation means doing something different from the kind of digitalisation that has been undertaken for decades:

Digitalisation:

Digital Transformation:

Source

Yet the term “digital transformation” is now being applied to all sorts of initiatives, some of which are not digital transformation.  As greenwashing is to sustainability, some of this looks like “X-washing”: labelling a project as transformation even when it patently is not.

To identify if something is digital transformation, a simple substitution test can help.  Replace the term “digital transformation” with “digitalisation”[i] (defined here as “adaptation of a system, process, etc. to be operated with the use of computers and the internet”[ii]).  If it still makes sense, it’s not digital transformation.

I give some examples below, though kept simple by just dealing with definitions:

EXAMPLE 1

Here’s a fairly-obvious example:

Original:

“digital transformation … goes beyond the digitalization of process, and it is a deep transformation of the organization activities, processes, competences, and patterns to face challenges and take advantage of the emerging technology opportunities and its accelerated impact on society”[iii]

Substitution:

digitalisation … goes beyond the digitalization of process, and it is a deep transformation of the organization activities, processes, competences, and patterns to face challenges and take advantage of the emerging technology opportunities and its accelerated impact on society”

This does not make sense.  Quite apart from the obvious problem of contrasting digitalisation with itself, digitalisation (“adaptation”) is not the same as “deep transformation”.

EXAMPLE 2

From the same source, here’s a reverse example:

Original:

“digital transformation (DT) is the organizational alignment between processes, people, and technology with the aim of complying efficiently with all the relevant activities of the company”

Substitution:

digitalisation is the organizational alignment between processes, people, and technology with the aim of complying efficiently with all the relevant activities of the company”

The substitution text could pass as a definition of digitalisation, and there is no sense of transformation e.g. disruption or radical change.  So the original does not appear to be referring to actual digital transformation.

EXAMPLE 3

Lastly, here’s a more shades-of-grey example:

Original:

“Digital transformation can be defined as the migration of companies and societies to a stage in which digital technologies become the backbone of their products and services, giving rise to the development of new forms of operation and new business models”[iv]

Substitution:

Digitalisation can be defined as the migration of companies and societies to a stage in which digital technologies become the backbone of their products and services, giving rise to the development of new forms of operation and new business models”

The substitution text could work but it is quite a bold definition of digitalisation.  You could argue that it fits with those approaches that see digitalisation encompassing all digital change from the incremental to the transformative.  However, it seems to be ignoring the incremental improvement and redesign elements of the digitalisation spectrum.  Since it also takes things beyond the individual process / system focus of digitalisation, I would lean towards saying the original definition passes the test and does reflect actual digital transformation.  But it’s debatable.

CONCLUSION

The substitution test only focuses on one aspect of what digital transformation truly means: you can find the other DX4D principles here.

However, it will in some cases help to identify definitions and other usages which can appear to be X-washing: the re-badging as “digital transformation” of something that is not.

The test can also be used for more than just definitions; for example, in the assessment of policies or strategies or projects – are they transformative or are they actually just standard digitalisation, re-badged to make them look more modern and innovative.


[i] Terms other than “digitalisation” can also be used for substitution e.g. “digitisation” or “automation”.

[ii] Google/Oxford Languages definition

[iii] Serna Gómez, J.H., Díaz-Piraquive, F.N., Muriel-Perea, Y.D.J. and Díaz Peláez, A. (2021). Advances, opportunities, and challenges in the digital transformation of HEIs in Latin America. In: D. Burgos & J.W. Branch (eds), Radical Solutions for Digital Transformation in Latin American Universities, Springer, Singapore, 55-75.

[iv] CEPAL (2020). Food Systems and COVID-19 in Latin America and the Caribbean N° 8: The Opportunity for Digital Transformation. CEPAL, Santiago, Chile.

Digital Economy, Labour, Transformation, Data: New Research Outputs from CDD Manchester

Recent outputs – on Digital economy; Digital labour; Digital transformation; Data-for-development – from Centre for Digital Development researchers, University of Manchester:

DIGITAL ECONOMY

Aligning Digital and Industrial Policy to Foster Future Industrialization (open access) by Chris Foster & Shamel Azmeh. Data is a key component of the digital economy. Many countries in the technology race are “digital latecomers” that lag behind the digital cutting edge. Industrial policies to support the technological capability of latecomers are well known, but less is known about how these can be aligned with strategies for the digital economy. Consequently, data policies are key for creating and capturing value in the digital economy. This paper discusses four emerging approaches.

Intellectual Property Rights and Control in the Digital Economy: Examining the Expansion of M-Pesa (open access) by Chris Foster. This study focuses on IPR in the Kenyan mobile money service M-Pesa. It charts how M-Pesa expanded from a development-orientated innovation in Kenya to become part of a global enterprise, with IPR central to tensions within the firm. This case study highlights the role of IPR and innovation in the digital economy more broadly examining the connection between global intellectual property regimes and power relations.

Shaping a Digitalising Infrastructure: Logistics and the Dynamics of Chinese-Southeast Asian E-Commerce (open access) by Chris Foster. Business models around e-commerce are shaped by logistics, yet there is little analysis of rulemaking. The paper to examine tensions in the case of Southeast Asia. It makes a critical discussion of emerging global rules. At the same time, it also examines the merits of Chinese “cross-border e-commerce” models which are becoming important to in the global south.

DIGITAL LABOUR

Analysing the Development Impact of the Gig Economy using Sen’s Capability Approach: A Case Study of the Physical Gig Economy in India (open access) by Hiroto Yanaka & Richard Heeks, analyses the development impact of the gig economy in India using Sen’s capability approach.  It finds some capabilities being realised for some workers, but more widespread constraints on achievement of capabilities.  Recommendations are made to improve development of freedoms through gig work.

Digital Platforms, Surveillance and Processes of Demoralization (open access) bySung Hwan Chai, Brian Nicholson, Robert Scapens & Chunlei Yang, conceptualizes a theoretical link between digital platforms and morality drawing on the eminent sociologist Zygmunt Bauman.  The analysis focuses on a case study of a hotel in Vietnam and explains how surveillance from digital platforms suppressed workers’ moral impulse and fostered moral ambivalence towards such issues as invading others’ privacy, pressuring others outside working hours, and increasing surveillance in the workplace.

Gig Worker Response to Algorithmic and Other Management Practices in India: A Study of Drivers from Ride-Hailing Platforms (open access) by Ipshita Chakraborty & Richard Heeks, examines the lived experience of gig workers in India and the role of contextual factors in influencing management processes and evolution of the psychological contract with the platform organisation over time.

DIGITAL TRANSFORMATION

The Principles of Digital Transformation for Development (DX4D): Systematic Literature Review and Future Research Agenda (open access) by Richard Heeks, Bookie Ezeomah, Gianluca Iazzolino, Aarti Krishnan, Rose Pritchard, Jaco Renken & Qingna Zhou, reviews DX4D literature and proposes 13 principles that can be used as a starting point to guide a better understanding and operationalisation of digital-transformation-for-development research and consulting.

DATA-FOR-DEVELOPMENT

Extracting Reproductive Condition and Habitat Information from Text Using a Transformer-based Information Extraction Pipeline by Roselyn Gabud, Nelson Pampolina, Vladimir Mariano & Riza Batista-Navarro, proposes a natural language processing pipeline for analysing the forestry compendium of the Centre for Agricultural and Biosciences International Digital Library. Information extracted by the pipeline can enrich information in biodiversity databases.

Lessons from Transformation Studies for DX4D

What can digital-transformation-for-development (DX4D) learn from transformation studies?

To recap from an earlier blogpost, “Transformation studies … refer to an interdisciplinary field of research and scholarship that focuses on understanding and analyzing processes of fundamental change in various domains of human life and society.”[i]

Transformation studies very largely focuses on transformation of nation-states, and a useful overview of the sub-discipline offers the following definition of transformation: “a political, social, and economic change of a substantial systemic character that has been initiated in a revolutionary and target-oriented way by identifiable actors”[ii]

Immediately, one can draw out some parallels with the 13 Principles for DX4D:

  1. Transformation studies recognises that change must be “substantial”; akin to Principle 2 stating that DX4D must entail “significant systemic disruption”.
  2. Transformation studies recognises that change must occur in several parallel domains at once (“political, social, and economic”); akin to Principle 3 stating that DX4D involves change in data, technology, structures, processes, institutions and resources.
  3. Separate from this definition, transformation studies differentiates between transformation and transition: “‘Transformation’ analyses radical systemic change from the intentional policy point of view while ‘transition’ describes the historical path along which such change is taking place.”[iii].  This is similar to the distinction between imminent and immanent development.  The former is the “willed, intentional actions of individuals and organisations”; what we refer to in Principle 5 as “digital-transformation-for-development”.  The latter is “the broad societal changes that emerge over time”; what we refer to as “digital-transformation-of-development”.
  4. Also not in this definition, transformation studies specifically differentiates transformation from more evolutionary change, but finds that “transformation” is sometimes being mis-applied to situations of much more incremental change.  Our review of DX4D literature found exactly the same.

Beyond the parallels, though, there are some intriguing additional considerations for DX4D:

  1. Transformation studies sees transformation as entailing “revolutionary” change: a terminology more extreme than “substantial” and than the term used in our DX4D definition: “radical”.  Its quintessential example of transformation is the Russian Revolution.  Viewed from that perspective, how many organisational or national DX4D initiatives could justify their inclusion: are they really “revolutionary”?  Is this a standard that DX4D should be held to, or is it too extreme?
  2. Transformation studies requires that transformation – including its target of revolution – is the intentional act of identifiable actors.  Again, do DX4D actors have a clear, revolutionary target that they are aiming for when introducing their initiatives?  Again, is this too high a standard for DX4D?
  3. Transformation studies highlights the contingency of transformation, shaped for example by “initial conditions and path dependencies” and the uncertainty of transformation which “is a complex and long-term event with many beginnings and many ends, undetermined at least in the medium term as to its outcome and its paths”[iv].  DX4D Principle 9 acknowledges this to some extent but could be modified to make this clearer e.g. “the impact of digital-transformation-for-development emerges not deterministically from technology alone but uncertainly and from a contingent mix of social and technological factors.
  4. Transformation studies deals with a wide variety of transformations but its normative recommendations tend to be dominated by a Eurocentric assumption that Western liberal and market-oriented democracy is the ideal goal of transformation.  In an earlier post, we argued that different development paradigms – neoliberal, structuralist, sustainable, human, decolonisation – could produce quite different visions to guide DX4D.  However, our review of literature found two-thirds of the papers we reviewed adhering to a neoliberal paradigm.  Is advice for DX4D policy and practice also going to be like this and like the picture painted by transformation studies: dominated by a particular Western worldview; for example, orienting towards neoliberal transformation?
  5. The political economy strand of transformation studies focuses attention more on the mechanics of transformation than on issues such as strategy and impacts.[v]  It would therefore encourage DX4D research and practice to think more about “who” and “why” and “how”.  Who initiates DX4D initiatives, and why do they do so?  What drives them to seek significant change in the status quo, and how do factors such as crisis, self-interest, and external pressure play a role?  How is DX4D best undertaken – top-down or participatively, big bang or gradual – and what are its critical success factors?

Although based on just a couple of readings, these insights from transformation studies have been stimulating, and suggest that its literature can be of value to DX4D research and practice.


[i] OpenAI (2023, Oct 31) GPT 3.5: “What are transformation studies?”. Retrieved from https://chat.openai.com

[ii] Merkel, W., Kollmorgen, R. & Wagener, H.-J. (2019) Transformation and transition research. In: The Handbook of Political, Social, and Economic Transformation, W. Merkel, R. Kollmorgen, H.-J. Wagener (eds), Oxford University Press, Oxford, UK, 1-14.

[iii] Merkel et al (ibid.)

[iv] Merkel et al (ibid.)

[v] Bonker, F (2019) Political economy approaches, in: The Handbook of Political, Social, and Economic Transformation, W. Merkel, R. Kollmorgen, H.-J. Wagener (eds), Oxford University Press, Oxford, UK, 124-131

Image: Digital Transformation Vectors by Vecteezy

Three Perspectives on Development as Transformation: Implications for DX4D

How is transformation understood in international development, and what are the implications for digital-transformation-for-development (DX4D)?

An earlier blogpost pointed out that digital transformation is not the goal of DX4D, “Instead, development transformation is the goal and starting point”.  That blogpost considered what transformation means under different development paradigms, and what role digital would play in helping deliver those different meanings of development transformation.

In this blogpost, three active perspectives on transformation in international development are analysed – structural transformation, transformational development, and transformative development studies – and some DX4D implications drawn out.

1. Structural Transformation

“Structural transformation is defined as the reallocation of economic activity across three broad sectors (agriculture, manufacturing, and services) that accompanies the process of modern economic growth”[i].

That reallocation is associated with a steady decline of agriculture in terms of share of employment and share of GDP, a steady increase in services, and a more mixed picture (e.g. an inverse-U of relative growth then decline) for manufacturing.  This is transformation that is readily measured and that is associated with other developments: urbanisation, economic growth and rise in incomes, changes in income distribution, etc[ii].

For DX4D, structural transformation offers a very tangible and big picture vision of what transformation means, and it supports the idea of technology being not merely an enabler but one of the main driving forces behind (this form of) transformation[iii].  Indeed, it is sometimes argued that emergence of what has variously been known as the information economy, or knowledge economy, or digital economy represents a fourth main economic sector that emerges directly as a result of digital innovation[iv].  From this perspective, DX4D would be analysed through an economic lens and in terms of its contribution to sectoral change.

Adhering to a modernisation paradigm of development, structural transformation would be criticised for its techno-centricity and its preoccupation with economic growth.  However, it does argue that more than just technology is required for transformation: for example, change in processes such as growth in trade, and wider structural changes such as development of formal and informal institutions[v].

2. Transformational Development

“Transformational development is a process through which children, families and communities move toward wholeness of life with dignity, justice and hope. The scope of transformational development includes social, spiritual, economic, political, and environmental aspects of life at the local, national, regional and global levels”[vi].

This definition of transformational development gives a limited sense of its core values which derive from its origins in a 1983 conference of evangelical Christians, from which one derived definition is: “Transformation is to enable God’s vision of society to be actualized in all relationships, social, economic and spiritual, so that God’s will may be reflected in human society and his love be experienced by all communities, especially the poor”[vii].

The terminology of transformation was specifically embraced by the conference in opposition to a prevailing view of development that was seen as “intrinsically related to a mechanistic pursuit of economic growth that tends to ignore the structural context of poverty and injustice and which increases dependency and inequality”[viii].  It thus sets itself in opposition to the ideas of structural transformation and, notwithstanding its strongly anti-secular and evangelical core, its social action strand has many affinities with the human development paradigm given concerns to address poverty, health, education, injustice and inequality[ix].

While there is a big-picture vision (e.g. the attainment of the Kingdom of God), the actual focus tends to be much more human-scale.  Transformation in practice focuses on the personal transformation of individuals within their communities to “facilitate the acceptance and application of the values of the kingdom of God” including “freedom, stewardship, generosity and selflessness, reconciliation, grace and compassion for the excluded”[x].

Of relevance to DX4D, transformational development takes a balanced view of technology, recognising that “technology and science are an inseparable part of working for human transformation” but that technology must not be fetishised as it is “a false god … that speaks to us of power, not limits; speaks to us of ownership, not stewardship; speaks to us only of rights, not responsibilities; speaks to us of self-aggrandizement, not humility”[xi].  Transformational development thus argues for technology to be seen only as one tool among many, and that central to transformation should be development of individuals, their values, and their relationships.  That transformation of relationships extends to a need for change in wider “social structures that exploit and dehumanize”[xii].

There is also criticism of bandwagon-jumping: widespread and inappropriate adoption of the transformation label without staying true to its underlying values (“a vision of society where God’s will was done and his love experienced”): “many organizations adopted and used transformation to describe any and every form of mission and involvement with poor people from welfare based development backed by a spiritual message, to plain economic growth without any spiritual input at all”[xiii].  The same risk occurs with DX4D: that incremental digitalisation initiatives are inappropriately labelled as “digital transformation”.

One possible reason this mis-labelling has occurred with transformational development, however, is because it has been more of “a narrative, a framework, a way of thinking” rather than either a clear theory of transformation (as offered by structural transformation) or a clearly-defined set of practices that can be followed in the field[xiv].  DX4D similarly could benefit from strong theorisation underpinning clear guidance on practice.

3. Transformation Studies

“Transformation studies, also known as transformative studies, refer to an interdisciplinary field of research and scholarship that focuses on understanding and analyzing processes of fundamental change in various domains of human life and society. These changes can encompass a wide range of areas, including individual transformation, cultural shifts, social and political change, technological innovations, and environmental transformations. Transformation studies aim to explore the underlying causes, mechanisms, and implications of such changes.”[xv]

As per the quote, transformation research broadly can be seen as interdisciplinary and as covering a wide range of theorisations, research approaches and methods[xvi].  However, a particular approach has arisen in application to development, of what could be called transformative development studies or transformative global studies, that can be related to a post-structural, post-colonial development paradigm.

Where structural transformation is strong on theory with some implications for practice, and transformative development is a-theoretical and focussed on vision-based practice, transformative development studies (TDS) is more of a way of doing research.  At root, TDS challenges the way in which knowledge is produced.  Study of DX4D would thus begin by questioning the mode of study and seeing “transformative scholarship” as the starting point.  Any research should be founded on a “counter-Orientalist, post-Eurocentric … process of de-colonizing knowledge”[xvii].

From a TDS perspective, technology cannot certainly deliver particular transformations and it is thus a direct challenge to the views of structural transformation and even transformational development about technology.  Instead, “transformation is an open-ended, highly unpredict­able (uncertain) process resulting from the interactions between human as well as non-human actors”[xviii].  The interest here is more in the process of transformation than its outcomes, with the latter part of the quote suggesting DX4D should be studied through lenses such as those of actor-network theory, to understand how networks of transformation interact and build or disperse.

Like transformational development, transformative development studies challenges conventional notions of development, seeing them as associated solely with positive, progressive improvement.  Instead, to the extent TDS is interested in the wider outcomes of transformation, it would advocate that DX4D be interrogated for all impacts; asking who benefits from transformation, but also who loses, and why.

Conclusion

These three discourses on development as transformation do not represent the totality of the picture.  For example, one can find discussion of transformative development taken to mean generic change to social structures that challenges existing dispositions of power[xix].

In addition, while structural transformation is widely understood within development economics, transformational development and transformative development studies represent limited niches that have yet to be widely recognised within development studies more broadly. However, these perspectives do provide three quite different views of transformation and three quite different intellectual substructures that could be used for future DX4D research and practice.


[i] Herrendorf, B., Rogerson, R., & Valentinyi, A. (2014). Growth and structural transformation. Handbook of Economic Growth2, 855-941.

[ii] Syrquin, M. (2006) Structural transformation. In: The Elgar Companion to Development Studies, D.A. Clark (ed), Edward Elgar, Cheltenham, UK, 601-607.

[iii] Herrendorf, B., Herrington, C., & Valentinyi, A. (2015). Sectoral technology and structural transformation. American Economic Journal: Macroeconomics7(4), 104-133.

[iv] Berger, T., & Frey, C. B. (2016). Structural Transformation in the OECD: Digitalisation, Deindustrialisation and the Future of Work. OECD, Paris.

[v] Syrquin (ibid.)

[vi] Byworth, J. (2003). World Vision’s approach to transformational development: Frame, policy and indicators. Transformation20(2), 102-114.

[vii] Samuel, V. & Sugden, C. (1999). Mission as Transformation. Regnum, Oxford.

[viii] Anon (1984) Social transformation: the Church in response to human need – Wheaton ’83 Statement. Transformation, 1(1), 23-28

[ix] Anon (ibid.), Byworth (ibid.)

[x] Sugden, C. (2003). Transformational development: Current state of understanding and practice. Transformation20(2), 71-77.

[xi] Myers, B. L. (2011). Walking with the Poor: Principles and Practices of Transformational Development. Orbis Books, Maryknoll, NY.

[xii] Anon (ibid.)

[xiii] Sugden (ibid.)

[xiv] Sugden (ibid.)

[xv] OpenAI (2023, Oct 31) GPT 3.5: “What are transformation studies?”. Retrieved from https://chat.openai.com

[xvi] Merkel, W., Kollmorgen, R. & Wagener, H.-J. (2019) Transformation and transition research. In: The Handbook of Political, Social, and Economic Transformation, W. Merkel, R. Kollmorgen, H.-J. Wagener (eds), Oxford University Press, Oxford, UK, 1-14.

[xvii] Hosseini, S. H., Goodman, J., Motta, S. C., & Gills, B. K. (2020). Towards new agendas for transformative global studies: an introduction. In: The Routledge Handbook of Transformative Global Studies, S.H. Hosseini, J. Goodman, S.C. Motta & B.K Gills (eds), Routledge, Abingdon, UK, 1-10.

[xviii] Alff, H. & Hornidge, A.-K. (2019). ‘Transformation’ in international development studies. In: Building Development Studies for the New Millennium, I. Baud, T. Kontinen & S. von Itter (eds), Palgrave Macmillan, Cham, Switzerland, 141-162.

[xix] Koff, H., & Maganda, C. (2016). The EU and the human right to water and sanitation: Normative coherence as the key to transformative development. The European Journal of Development Research28, 91-110.; Kontinen, T. & Holma, K., (2020). Introduction. In: Practices of Citizenship in East Africa: Perspectives from Philosophical Pragmatism, K. Holma & T. Kontinen (eds), Routledge, London, 1-12.

Photo by Suzanne D. Williams on Unsplash

13 Principles for DX4D Research and Consulting

Richard Heeks, Bookie Ezeomah, Gianluca Iazzolino, Aarti Krishnan, Rose Pritchard, Jaco Renken & Qingna Zhou

Photo by <a href="https://unsplash.com/@sortino?utm_content=creditCopyText&utm_medium=referral&utm_source=unsplash">Joshua Sortino</a> on <a href="https://unsplash.com/photos/LqKhnDzSF-8?utm_content=creditCopyText&utm_medium=referral&utm_source=unsplash">Unsplash</a>What good-practice principles can be drawn from the literature on digital-transformation-for-development (DX4D)?

“Digital transformation” has become something of a buzz term within international development, with recent release of DX4D policies, strategies, reports, briefings, programmes and projects.  Alongside this comes a growing body of more academic literature.

From a review of that literature – learning from both shortcomings and insights – a multi-disciplinary, multi-national team from the University of Manchester’s Centre for Digital Development, drew out a list of 13 DX4D principles.  We do not claim these to be the last word on the subject.  Instead, they can be used as a starting point for DX4D evaluation.

Intended particularly for use in DX4D research and consulting – targeting especially how we understand DX4D – the principles could also be modified for analysis of DX4D policies and strategies; a task on which we are currently working.

PRINCIPLE 1: DX4D should incorporate a (single) definition of digital transformation.
It is surprising how many documents talk about digital transformation without ever defining what it means.  (Our simple definition of DX4D: “radical change in development processes and structures enabled by digital systems”)

PRINCIPLE 2: the extent of change envisaged and incorporated in DX4D must be transformative; involving significant systemic disruption.
Too often it’s seen as the bottom half of this diagram when it should be the top half

Source

PRINCIPLE 3: although it necessarily involves technological changes to digital data and systems, digital transformation for development involves and requires broader, parallel transformative changes in structural relations, development processes, formal/informal institutions, and resource distributions.
To be truly transformative, there need to be significant changes in socio-economic structures: power relationships, value chains, organisational hierarchies, law and policies, norms and values.

PRINCIPLE 4: digital transformation impacts both organisations and societies, and macro-scale, societal transformation must be incorporated into the understanding of DX4D.
DX4D isn’t just about digitalisation within organisations but about broader, higher-level change across societies and their economies.

PRINCIPLE 5: digital-transformation-for-development derives from the micro-level, proactive actions of individuals but both creates and responds to macro-level societal changes deriving from digitalisation: digital-transformation-of-development.
This is very similar to the differentiation in development studies between two things: a) imminent development, seeing DX4D as the intentional actions of individuals and organisations; and b) immanent development, seeing DXoD as broader changes that emerge over time

PRINCIPLE 6: transformation of digital ecosystems is not the goal of digital-transformation-for-development; development – understood as the transformation of societies – is.  Digital-transformation-for-development should be explicit about the developmental transformation that it is seeking to bring about, or wishes to emerge
For example, this could be through express reference to the development paradigm that encompasses the desired societal transformation.  See our prior blogpost summarising the different transformation goals of different paradigms.

PRINCIPLE 7: digital-transformation-for-development overall is not associated with any specific digital technology, but it could be associated with new “Development 4.0” models.
As yet, though, there has been no categorisation of “Development 4.0” models: ways in which the potentially-transformative affordances of digital technologies can be used to reinvent traditional approaches to delivery of the SDGs.

PRINCIPLE 8: even allowing for islands of significant digitalisation – which may or may not be transformative – digital-transformation-for-development is a future more than present phenomenon.
Overall, digital development to date has been incremental in its impact, so digital transformation in the global South is as yet just at a formative stage.

PRINCIPLE 9: the impact of digital-transformation-for-development emerges not deterministically from technology alone but from a mix of social and technological factors.
Technology (the trajectory of which is itself heavily shaped by social context) may alter the landscape of development, but it is social factors that tend to shape the specific impact path taken through that landscape.

PRINCIPLE 10: there must be recognition of both positive and negative impacts associated with DX4D because, without this, there can be no understanding of, or attempt to mitigate DX4D’s downsides.
DX4D may be especially associated with two mechanisms that increase inequality: the digital divide (rising gaps between those included in and excluded from DX4D systems) and adverse digital incorporation (rising gaps between different included groups such as owners vs users of DX4D systems).

PRINCIPLE 11: alongside traditional ICT4D barriers, DX4D faces barriers of a specific size and nature due to the scope of transformation that it entails.
The specific barriers would include things like absence of transformative leadership, and presence of barriers to structural change.

PRINCIPLE 12: implications or recommendations for DX4D practice should be provided wherever feasible, taking into account the specificities of digital-transformation-for-development.
Recommendations to date have tended to cover traditional digitalisation strategy or ICT policy, not recognising the ways in which DX4D is different.

PRINCIPLE 13: DX4D recommendations will need to cover not just the content of organisational (private, public, NGO and international agency) strategy and government policy but also their underlying processes and structures.
This is a fairly standard prescription: that recommendations should cover not just the what but also the who and how of strategy-/policy-making and implementation.

As noted, these are seen as a starting point, and we welcome suggestions for amendments and additions to guide DX4D research and consulting. For further details, please see the full paper, “The Principles of Digital Transformation for Development (DX4D): Systematic Literature Review and Future Research Agenda”.

Photo by Joshua Sortino on Unsplash

Organisations Lead Digital Transformation for Development: So What?

Interest in digital transformation is growing globally, including developing countries which seek socio-economic advancement. Earlier we have briefly defined digital transformation for Development (DX4D) as radical structural and process changes in development, enabled by digital systems. We have argued that with DX4D, vision matters – a clear vision is required to intentionally deploy digital systems for development purposes – and that with DX4D, visions differ – digital systems and technologies can enable different development outcomes.

But whose vision? Who leads those digital transformations? It is the central argument of this post that, irrespective of different visions of development, it is development sector stakeholder organisations that lead DX4D. Consider the examples tabulated below:

Digital . . .?Transformation?Development?
Financial Services (SDG 8) Fintech (e.g. M-Pesa)  Domination of financial institution-centred models (i.e. banks) disrupted by digitally-enabled peer-to-peer and micro payment models (e.g. mobile money).Financial inclusion of previously excluded poor and marginalised. Well-established direct positive correlation with human development[1].
Labour (SDG 8) Digital labour platforms (e.g. UpWork)  Disruption and transformation of the forms of employment (e.g. micro work, online work, digital work on demand)[2].Positive livelihood outcomes, but also many negative outcomes and contestations for developing country workers[3].
Healthcare (SDG 3) Health data integration platforms (e.g. DHIS2)  Integration of data silos thereby transforming healthcare provision and medical recordkeeping.  Step-change in the effectiveness and reach of healthcare services, including disease surveillance, immunisation campaigns, primary healthcare, cancer tracking, reproductive health, etc.[4]
Education (SDG 4) Digital learning platforms (e.g. Moodle)  Empowering of teachers, transformation of pedagogic processes and structures.Improved access to and quality of learning, leading to positive livelihood outcomes[5].

In each of these DX4D instances, there is a single organisation, or conglomerate of collaborators, that espoused the vision and took the lead:

  • M-Pesa, as a fintech platform, was developed and continues to be operated by private sector organisations Vodafone and Safaricom in Kenya. The platform operates in seven African countries, has more than 50 million users, and reached almost 20 billion transactions by the financial year ending 31 March 2022[6].
  • Upwork, as a freelancing platform, was developed jointly by private sector organisations Elance and oDesk from the USA – a newly formed entity continues to operate the platform. Through the platform, clients and freelancers from over 180 countries (a large share from the global south) interact[7].
  • DHIS2, as an open source health information system platform, was developed through global collaboration led by the HISP Centre at the University of Oslo, but national ministries of health (in more than 75 developing countries) are the organisations that actually implement and use the system[4].
  • Moodle, as a learning management platform, continues to be developed by many open source contributors around the world, but it is organisations, such as schools, universities, businesses and government departments, that adopt and incorporate the system into their operations – 6 of the top 10 countries where Moodle is used the most, are developing countries, representing 48% of the sites across the top 10[8].

From these illustrative examples we can observe how central the role of organisations is to DX4D. In some instances (e.g. M-Pesa and Upwork), it is the same organisation that came up with a vision, went on to develop the digital system, and continues to lead the operation – the developers are therefore directly responsible for leading the transformation. In other instances (e.g. DHIS2 and Moodle), the developers of digital systems differ from the adopters or implementors thereof – the visions of the former are therefore contextualised by the latter, who then take direct responsibility for leading the transformation. Organisations are therefore the structural vehicle for undertaking DX4D.

So, organisations have a pivotal role to play in DX4D, but so what? Recognition of the centrality of organisations in DX4D has at least three implications:

  1. From an organisational perspective, it emphasises the need for those who engage in DX4D to have a clear vision about the desired development outcome, as well as a sufficient change management strategy to pursue the desired transformations.
  2. From a digital systems perspective, organisations require adequate technical competencies to implement new digital systems, as well as a good understanding of how digital systems interact, and disrupt, prevailing structures and processes that relate to development outcomes.
  3. From a development perspective, organisations that lead DX4D must be aware of, and competent to engage with, the political economy in which such initiatives are embedded. For example, the disruptions caused by digital labour platforms have resulted in many unanticipated negative consequences, such as exploitation of gig workers. This gave rise to projects like Fairwork, which advocate gig worker rights, thereby exerting pressure on platform organisations to adjust their ways.

As we pursue a better understanding of DX4D, the illustrations and arguments outlined above prompt at least one action. Organisations sit at the heart of DX4D in practice, and a better understanding of their role – their visions, the requisite competencies and the processes they follow – should be included on a future DX4D research agenda.

It is surprising to discover how little research is available to help development organisations with the knowledge and competencies they need to succeed with DX4D. It is also unthinkable to separate research on the transformational and development outcomes of DX4D without accounting for the role of the organisation.

While this post cannot answer the ‘so what?’ comprehensively, it is hoped that both researchers and development practitioners might develop a stronger sense of the importance and urgency of better understanding the organisational implications of DX4D.

References

[1] Sarma, M., & Pais, J. (2011). Financial inclusion and development. Journal of International Development, 23(5), 613-628. Available: https://doi.org/10.1002/jid.1698

[2] International Labour Organisation (2021) World Employment and Social Outlook: The role of digital labour platforms in transforming the world of work. Available: https://www.ilo.org/wcmsp5/groups/public/—dgreports/—dcomm/—publ/documents/publication/wcms_771749.pdf (Access: 13-03-2-23).

[3] Graham, M., Hjorth, I., & Lehdonvirta, V. (2017). Digital labour and development: impacts of global digital labour platforms and the gig economy on worker livelihoods. Transfer: European Review of Labour and Research23(2), 135-162. Available: https://doi.org/10.1177/1024258916687250

[4] DHIS2 In Action. Available: https://dhis2.org/in-action/

[5] Is technology key to improving global health and education, or just an expensive distraction? Available: https://www.weforum.org/agenda/2019/05/technology-health-education-developing-countries/

[6] M-Pesa customer numbers from 2017 to 2022. Available: https://www.statista.com/statistics/1139190/m-pesa-customer-numbers/

[7] 60+ Top Upwork Statistics in 2023: Clients, Revenue & More. Available: https://sellcoursesonline.com/upwork-statistics

[8] Moodle Statistics. Available: https://stats.moodle.org/

Development Transformation as the Goal for Digital Transformation

Richard Heeks, Bookie Ezeomah, Gianluca Iazzolino, Aarti Krishnan, Rose Pritchard & Qingna Zhou

There’s a lot of talk currently about digital transformation for development.  Sometimes styled “DX4D”, a quick definition would be radical change in development processes and structures enabled by digital systems.

Digital transformation is thus not a goal.  Instead, development transformation is the goal and starting point.  But what kind of development transformation?

In this post, we summarise what development transformation would mean under different development paradigms, and some implications for digital.  The table below is not exhaustive of the various paradigms and it rather brutally simplifies rich and complex ideas.  However, it does help clarify two key DX4D tenets:

  • Vision Matters: unless you know where you want to get to, digital can’t help take you there.
  • Visions Differ: different paradigms aim for very different destinations and, hence, different journeys in the application of digital.

If you have paradigms you’d like to add or you have improvements to offer on what’s in the table, do let us know.

Development Paradigm Essence? Transformation? Digital Implications?
Neoliberal Markets and market relations are the central foundation for economic development.  They, and not government regulation or vested interests, are the best way to allocate development resources and to generate productivity improvements and growth.  The state acts to support market-driven development. Neoliberalism is thus about the reformatting of politics, society and individuals according to market logics, the pursuit of profits, and individual responsibility principles. Stabilisation to reduce government expenditure.  Liberalisation to roll back state regulation, subsidies and other interventions in markets and the private sector.  Privatisation to transfer ownership from public to private sector. Digital, particularly via platforms, must enable the formation and presence of markets in all sectors, and a step change in market functioning via datafication and machine-readability of market actors and processes. Digital will also enable the development of private sector responsibility for public service delivery, and major improvements in efficiency of remaining public sector functions.
Structuralist Particular socio-economic structures inhibit development.  For dependency variants, it is unequal relationships of exchange between core and periphery, whether understood in terms of countries, regions, or more immaterial geographies.  For Marxist and related anti-capitalist paradigms, it is unequal relationships of exchange between capital and labour. The exploitative socio-economic structures must be broken away from and/or replaced.  From a dependency perspective, at the extreme, this means autarky and a focus on localised systems of production and consumption.  From a Marxist perspective, it means the end of capitalism and its replacement with structures of common ownership. Digital must support radical structural change based around localised production and/or cooperative or similar ownership structures.
Sustainable Ensuring resource usage does not compromise the ability of future generations to meet their own needs; with variants ranging from green growth through to de-growth. Major reductions in resource usage including improvements in efficiency of resource-using processes.  Major reductions in polluting outputs from processes. Internalisation of negative environmental externalities so as to gauge the true cost of economic growth. Digital must support a step-change in resource usage and polluting outputs of all economic and social processes, including those involving digital itself.  Digital must also support environmental mapping and monitoring to track progress of sustainability. 
Human Development Development as freedom; in particular economic, political, social, security and informational freedom for all so that no-one is left behind and all have the opportunity to be and to do what they wish.     Changing contexts so that there is equality of opportunity and equality of choice; especially for those currently denied those opportunities.     Digital must be not just accessible but usable and appropriable by all.  It must then support the ability of all to choose the kind of lives and livelihoods that they value; thus requiring some customisation to individual contexts rather than a blanket equality of access to assets, institutions and livelihoods.
Decolonisation Reversal of the current and legacy negative impacts of colonisation. Enabling sovereignty and “self-determination of indigenous peoples over their land, cultures, and political and economic systems”[1].  Also understood – and drawing on the post-development roots of one strand of decolonisation – as the identification, challenging and revision or replacements of “assumptions, ideas, values and practices that reflect a colonizer’s dominating influence and especially a Eurocentric dominating influence”[2]. Digital must be accessible, usable and appropriable by indigenous peoples, enabling them to exercise self-determination.  Digital sovereignty will enable local “control over digital assets, such as data, content or digital infrastructure, or over the use of those assets”[3] and prevent uncontrolled extraction of value from these assets by others. For the latter understanding of decolonising transformation, digital must empower those who have been disempowered by Eurocentric domination of epistemics and discourse, and enable them to engage with and challenge that domination.  

Photo by Javier Miranda on Unsplash

[1] https://globalsolidaritylocalaction.sites.haverford.edu/what-is-decolonization-why-is-it-important/

[2] https://www.merriam-webster.com/dictionary/decolonize

[3] https://oxil.uk/publications/2021-01-20-plum-digital-sovereignty/Plum_Aug_2020_Digital_Sovereignty_states_enterprise_citizens%20%281%29.pdf